Frequently Asked Questions

When does your factory established?

Our factory is established in 2008 year, with over 8 years professional experience in travel pillow field.

What's your production capacity per month?

Our production capacity per month is 100,000pcs to 500,000 pcs due to different patterns.

What's your MOQ?

500pcs, but can support your smaller order if customer request.

Where shall we put our own logo?

You can put your logo on the item or the package box.

Can we customize our items?

Yes we can customize the items per your request. Printing or embroidery

Does your travel pillow meet Europe & American standard?

Yes, our travel pillow and other products do meet Europe & American standard, CE, ROHS, FDA/LFGB, REACH, SGS approval.

Would you have your own design team to design per our request?

Sure, our designer team have 5 people, We have strong designer team to design as per your request.

How long is your warranty time?

6-12 months depends different patterns.

What's your terms of payment? And payment method?

FOB,CIF,FCA,EXW, we also accept Bank T/t Alipay, Paypal, Moneygram ,payoneer etc.

How long is sample time?

1-2 days for neutral sample.5-7 days for OEM sample, 10-15 days for OEM molding.

How long is production lead time usually?

10-30 days due to different pattern and order quantities